Privacy Policy

Effective Date: September 13, 2026

Upright Air Solutions LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for HVAC services.

By using this website, you consent to the terms of this Privacy Policy. If you do not agree, please refrain from using the site.

Information We Collect

We may collect the following types of information:

1. Personal Information: Name, email address, phone number, service address or ZIP code, and any other information you provide voluntarily through our forms, by phone, or by email.
2. Service Information: Details about your heating and cooling system, the service you are requesting, and the history of work we have performed for you.
3. Non-Personal Information: IP addresses, browser types, device information, and browsing activity collected through cookies or similar technologies.
4. Payment Information: If applicable, billing details for transactions, processed securely through a third-party payment processor.

How We Use Your Information

We use the information we collect for the following purposes:

• To schedule, perform, and follow up on HVAC service requests.
• To communicate with you regarding inquiries, quotes, appointments, and support.
• To send you service-related and, where you have agreed, promotional text messages and emails.
• To analyze website usage and improve functionality.
• To comply with legal and regulatory obligations.

SMS Text Messaging

The messages we send

When you provide your mobile phone number and give your consent, Upright Air Solutions LLC may send you text messages relating to your service request. Depending on which consent you give, these may include:

• Service and transactional messages: appointment scheduling and confirmations, technician arrival updates, service reminders, quotes, and follow-up about work we have performed or that you have inquired about.
• Promotional and marketing messages: seasonal maintenance reminders, service specials, and offers.

How we collect your consent

We collect SMS consent through checkboxes on the service request forms on our website. The checkboxes are separate — one for service and transactional messages, one for promotional and marketing messages — and both are unchecked by default. You must check a box yourself for us to have your consent.

Message frequency and cost

Message frequency varies depending on your service activity and the type of messages you have agreed to receive. Message and data rates may apply, according to the terms of your plan with your mobile carrier.

How to opt out or get help

Reply STOP to any message to opt out of further text messages at any time. You will receive a single confirmation that you have been unsubscribed, and we will send no further messages to that number unless you opt in again.

Reply HELP to any message for assistance, or contact us at (864) 410-6717 or hvac@uprightairsolutions.com.

Mobile carriers are not liable for delayed or undelivered messages.

How we handle your mobile number

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, or trade your mobile phone number or your SMS consent to anyone.

Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze website traffic. By using our site, you consent to our use of cookies.

• Necessary Cookies: Essential for website functionality.
• Analytics Cookies: To analyze website traffic and user behavior.
• Advertising Cookies: To deliver targeted advertisements and measure the performance of our advertising.

We use third-party analytics and advertising services, including Google Analytics and Google Ads, which may set their own cookies and collect information about your visit.

You can control or disable cookies through your browser settings. However, disabling cookies may impact website functionality.

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following scenarios:

• With service providers who help us deliver our services, such as website hosting providers, customer relationship management platforms, messaging providers, and payment processors. These providers are permitted to use your information only to perform services on our behalf.
• To comply with legal obligations, respond to lawful requests, or enforce our terms and policies.

As stated in the SMS section above: no mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access the data we hold about you.
• Request correction or deletion of your data.
• Withdraw consent for data processing, including withdrawing consent to receive text messages.

To exercise these rights, please contact us at hvac@uprightairsolutions.com or (864) 410-6717.

Data Retention

We retain your personal information for as long as needed to provide services to you, to maintain records of work performed, and to comply with our legal and tax obligations. Records of SMS consent, including the date and method of consent, are retained for as long as we hold your mobile number and for a reasonable period afterwards.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet is 100% secure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

Children’s Privacy

Our website and services are not intended for children under the age of 13, and our services may only be requested by adults aged 18 or over. We do not knowingly collect information from children. If you believe we have collected data from a child, please contact us and we will delete it.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

You can also reach us through our contact page.

See also our Terms & Conditions.